Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
Q: Where do you ship from?
We ship all orders from our warehouse in San Diego, California.
Q: How long does it take to ship my order?
We ship all orders the Same Day (Monday-Sat). Orders placed after 2:00 pm PST, Sunday or national holidays may be shipped the next business day.
Q: When will I receive my order?
Standard Shipping takes 3-5 Business Days to deliver within the U.S.A. Priority packages are usually delivered in 2-3 business days within the USA.
We recommend Priority Shipping for time-sensitive orders. Priority Shipping orders will be prioritized at the warehouse and will be shipped with USPS Priority Mail for a flat rate of $11.95.
Q: How can I track my order?
You will receive an email notification with your tracking information once your order ships. Please use the tracking number emailed to you to track your package.
Q: Can I add a Gift Note to my order?
Yes, please type in your message to the Note Box at check out! We will include a handwritten gift note in the package. There will be no price tags or an invoice in your package. If the recipient would like to return/exchange an item, they can reach out to us directly and we will be happy to help.
Q: Can I exchange or return a gift?
Yes, ofcourse. Please email us with your order number or full name of the sender and we will be happy to help.
Q: Do you ship to Canada?
Yes. Our Economy Shipping option usually delivers in 6-21 business days and Expedited shipping option delivers in 2-4 business days.
Q: Which countries do you ship to?
Europe::
Currently not shipping to Europe.
Asia:
Qatar, Saudi Arabia, Kuwait and United Arab Emirates.
Q: Do I pay customs for my international order?
Import duties, fees or taxes may apply for deliveries outside of the United States and are not included in your order’s total. Lucky Panda Kids assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. All International sales are final.
Q: Do you have Shipping Insurance?
All our shipments are insured by Shipsurance with a coverage of up to $200. In case of a loss, theft or damage please contact us. We will file a claim on your behalf and may ask you to verify the claim. If your claim is approved, we will either ship you a replacement package or will issue store credit up to the covered amount.
Q: My tracking shows delivered but I never received my package!
All our shipments include tracking with delivery confirmation. If your tracking information confirms that the package has been delivered to your address but you have not received your order, please contact the carrier directly to investigate the issue.
For shipments with the USPS please inquire about the package with your mail carrier or the local post office. The postmaster at your local post office can track the exact delivery address. (Geolocate) And this is usually the fastest way to resolve the issue.
If the issue is not resolved through the carrier, please contact us. We will file a claim with our insurance. We will issue a store credit or ship you a replacement package if our insurance approves the claim.
Lucky Panda Kids is not responsible for delayed, misdelivered, lost or damaged packages.
If you need assistance please email us at info@luckypandakids.com
Q: How do I make changes to my order?
Please email us as soon as possible at info@luckypandakids.com
If your order has already been shipped, you may return the items you do not wish to keep. Please see our Return Policy for details.
Q: I accidentally entered my old address and my tracking shows “Return to sender”. What will happen now?
Please double check your shipping address. Because, once your package is picked up by the mail carrier, we have no control over it.
If your package has been returned to sender due to an incorrect address, please contact us.
Q: Why did I receive one tracking number for multiple orders I placed on the same day?
Multiple orders placed by the same customer and shipped to the same address may be combined.
Q: Do you offer in-store shopping?
We are an online only shop. Please choose local pick up option at checkout if you are in San Diego. We will be happy to assist you if you would like to exchange or return an item at curbside.
Q: Do you have Local Pick Up Available?
Yes. If you are near San Diego, California, you can choose Local Pick-up Option at checkout. Most orders will be ready for Pick-Up at our warehouse within two hours. (Mon-Fri, 9am-2:30pm) Please provide your mobile number so that we can contact you via text messages. Free parking available.
Q: Can I add a Gift Note to my order?
Yes, please type in your message to the Note Box at check out! We will include a handwritten gift note in the package. There will be no price tags or an invoice in your package. If the recipient would like to return/exchange an item, they can reach out to us directly and we will be happy to help.
Q: One of the items I received does not have washing instructions! How do I clean this item?
In the rare case you receive an item that does not have washing instructions please contact us so we may assist you.
Please note that all ribbed products shrink after washing but will stretch back out normally with each use.
Q: I have two discount codes but one of them does not work!
Only one code can be used at checkout. Please use the discount code that saves you more.
