Returns & Refunds

Returns

We want you to love your LPK goodies as much as we do and are happy to accept a return of your items for something that better fits your needs. Please make sure all items are returned with tags, in the original packaging, unused, and unwashed within 14 days of the fulfillment date for US customers.

You can initiate your return or exchange by emailing us at info@luckypandakids.com. Please note, when making a return or exchange there will be a fee for the shipping label. As much as we would love to be able to offer free returns and exchanges, as a small family owned company we are unable to do so at this time.

In the email, you’ll need to provide your order number, which can be found in your original confirmation email or the packing slip that came in your package.

Please note that all returned items must be unaltered and must include all tags the item came with. If you received a defective or incorrect item, please contact us at info@luckypandakids.com and we will gladly help you.

Please note that all items marked as final sale, purchased with a “sale” banner, items purchased during a flash sale, and items purchased at 50% off are not eligible for returns or exchanges. Items purchased during our Black Friday Sale are final sale. 

Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition. This can take up to 15 business days. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.

Exchanges

You may exchange new, unworn, and unwashed items for a different size or color of the same style/price range. After we receive, inspect and approve your item, we will issue a store credit via an E-Gift card. You may then place an order for the desired size/color using your store credit.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and help you out in the best way possible. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (up to 5-10 business days) for your bank or credit card company to process and post the refund. We greatly appreciate your patience for our small business!

Have any other questions or concerns? Please feel free to contact us at info@luckypandakids.com and we would be happy to help you in any way we can!

-The LPK Family