Orders placed before 12 pm (Mon-Fri) ship the Same Day from San Diego, California for a flat rate of $4.95. Priority Shipping is available for $9.95. All our shipments are insured by Shipsurance with a coverage up to $200.
We recommend Priority Shipping for time-sensitive orders. Priority Shipping means that your order will be prioritized at the warehouse and will be shipped with USPS Priority Mail for a flat rate of $9.95. Launches, Sales, and Holidays might extend shipping times; we thank you for your patience! We are not responsible for delays caused by mail carriers.
Please read below for important tracking and insurance information.
Standard packages are usually delivered in 3-7 business days within the USA. You will receive an email notification with your tracking information once we ship your package.
Please consider Priority shipping for time sensitive orders.
Multiple orders placed within 24 hours, may be combined and shipped together.
Please use the tracking number emailed to you to track your package. Once your package leaves our warehouse and picked up by the mail carrier, we have no control over it.
Please contact the Carrier (USPS/UPS/DHL) directly for any inquiries. We are not responsible for delayed, misdelivered, lost or damaged packages. We will not issue a refund or reship a package unless it is covered by the carrier or our insurance provider.
Our packages are insured up to $200 by Shipsurance. In case of a loss, theft or damage we will file a claim on your behalf and may ask you to verify the claim by signing an affidavit. If your claim is approved by the insurance company, we will either ship you a replacement package or will reimburse you up to the covered amount if you have placed a replacement order. Only place an order with us if you accept the above conditions. No exceptions will be made.
Priority packages are usually delivered in 2-4 business days within the USA.
Please note that Holiday Season may extend delivery times.
*Orders placed after 12:00 pm Pacific Time, over the weekend or national holidays may be processed the next business day. Delivery times are an estimate and can not be guaranteed.
All international packages are shipped via an expedited service using DHL/UPS/USPS at Lucky Panda Kids' discretion. Delivery times vary for each country/region. Please refer to your tracking information that you will receive in your shipping confirmation email.
Estimated Delivery Times
Carrier estimates for Express International Shipping to ASIA, EUROPE, Australia & New Zealand is 2-5 Business Days. Customs Clearance and processing may extend delivery times.
Economy International: 6-21 Business Days
Expedited: 2-4 Business Days
Customers are responsible for all customs, duty taxes or fees that may become due upon receipt of package. Our prices do not include any of these fees or taxes.
Please note that import duties, fees or taxes may apply for deliveries outside of the United States and are not included in your order’s total. Lucky Panda Kids assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. All International sales are final.