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FAQS

How long does it take to ship my order?
Orders will ship the Same Day. Orders placed after 12:00 pm PT, weekend or national holidays may be shipped the next business day. Standard Shipping takes 3-7 Business Days to deliver within the U.S.A. All delivery times are estimates. Carriers do not guarantee delivery times due to Covid-19. Please visit our Shipping page for detailed information or email us at info@luckypandakids.com

I have a photoshoot or a special event scheduled, how long will it take to receive my order?

All weekday orders placed before 12 pm Pacific Time ship the same day regardless of the Shipping service chosen at checkout. Our Standard Shipping for all USA orders is First Class Service with an estimated delivery time of 3-7 Business Days. Please consider using one of our faster delivery options available at checkout if you have a specific date in mind. Carriers do not guarantee delivery times due to Covid-19.

My tracking shows delivered but I never received my package!

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. If you need assistance please email us at info@luckypandakids.com

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Do you offer in-store shopping?

No. We are an online only shop. Please choose local pickup option at checkout if you are in San Diego. We will be happy to assist you if you would like to exchange or return an item at curbside.

Do you have Curbside Pickup Available?
Yes. If you are near San Diego, California, you can choose Local Pick-up Option at checkout. Most orders will be ready for Pick-Up within two hours. Please provide your mobile number so that we can contact you via text messages. Free parking available.

How do I make changes to my order?
Please email us as soon as possible at info@luckypandakids.com
If your order has already been shipped, you may return the items you do not wish to keep. Please see our Return Policy for details.

How can I track my order? 
You will receive an email notification with your tracking information once your order ships.

Can I add a Gift Note to my order?

Yes, please type in your personal message to the Note Box at check out! We will handwrite your message and place it in the package.

Do you ship to Canada?

Yes. Please see Shipping for rates and details.

One of the items I received does not have washing instructions! How do I clean this item? 

In the rare case you receive an item that does not have washing instructions please contact us so we may assist you.
Ribbed products shrink after washing but will stretch back!

I have two discount codes but one of them does not work!

Only one code can be used at checkout. Please use the discount code that saves you more