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Return, Refund & Exchange Policy

RETURNS

If you are not 100%  happy with your purchase please email us to initiate your return. You can return an item within 14 days of delivery for a refund. 

Any product returned must be in the same condition as received. WASHED, USED or FINAL SALE items are NOT eligible for a return or exchange. Customers are responsible for the cost of shipping. If your order drops below the Free Shipping threshold, the original shipping cost will be deducted from your refund in addition to the cost of return label.

Please feel free to contact us with any questions or concerns; info@luckypandakids.com

 

EXCHANGES

If you wish to exchange your item for another size/color, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via an E-Gift card. You may then place an order for the desired size/color using your store credit.

WASHED and USED items are NOT eligible for exchange! Customers are responsible for the cost of shipping.

Availability of an exchange item is not guaranteed.

Please feel free to contact us with any questions or concerns; info@luckypandakids.com

  

DAMAGES and ISSUES

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.


 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (up to 5-10 business days) for your bank or credit card company to process and post the refund.